We have updated our support hours and pricing structure. As many of you know the CleanSuite support rates have been the same for over 15 years! In order to adapt to the current market and continue to provide you with world-class customer service we have made the following changes:
Per Incident Rates: $50 USD per incident plus $1 USD per minute. Of course, if you're in your first three months of support you will still continue to receive support for FREE!
“On the Spot” Discount: If you choose to immediately pay for your support “On the Spot” (at the end of the call,) receive a $10 discount on your total invoice amount!
Money Saver Plan: $300 USD and receive support at a reduced rate of $25 USD per incident plus $1 per minute. A Money Saver plan is non-refundable but it NEVER EXPIRES! Current customers already on a money saver plan will continue receiving their existing promised rate until their balance reaches zero. At which time a new money saver plan may be purchased at the new rate.
Office Hours: Of course, we are still open and available seven days a week! However, we now hold the office hours of 9 am - 8:00 pm EST (Eastern Standard Time) In the event of an emergency (a situation in which CleanSuite will not open) outside these office hours, feel free to leave a detailed voicemail and we will be happy to call you back promptly to get you back up and running.
As always, we thank you for being a part of the CleanSuite family and helping to make it the best it can be with your suggestions and expertise as cleaners.
July 19, 2017
* Are you having problems with your database? If so we need to fix the problem before updating. In other-words don't update if you're having problems. Updating a damaged database can cause even more problems. Call CleanSuite if you need help 1-888-727-4564 *
* CleanSuite runs great on Windows 10*
* Caution: The first time you update to version 4.00 it runs several routines that can take up to 30 minutes depending on the size of your database. If you have a large database, you should update at the end of the day. If you already have version 4.00 or later, this update will take less than a minute *
* Is your computer running slower and slower? Be sure to read the Help menu option "Optimize for Speed" for tips from Microsoft and CleanSuite on how to make your computer and CleanSuite run faster. *